IT Technical Support Specialist

XMG Studio is an award-winning developer of hit video games for mobile devices. Founded in late 2009, XMG has been pushing the app envelope to create innovative titles for casual gamers. The company’s core focus is to develop properties that allow players to actively immerse themselves in our games. Whether it is the incredible customization feature in Drag Racer Pro Tuner, or the experimental touch mechanic in Cows vs. Aliens, XMG’s portfolio of mobile casual games all seek to drive the maximum in user engagement through innovation. Based in Toronto, Canada, XMG is presently one of the largest independent mobile game studio’s in the emerging app economy and has been named one of Canada’s Top 50 Most Engaged Workplaces(TM). For more information visit www.xmg.com, follow XMG onTwitter.com/xmgstudio or become a fan on facebook.com/xmgstudio. This position is located in Toronto. Must currently be eligible to work in Canada.

The Opportunity

In this role you will manage, maintain and repair all local information technology solutions in the office. You will also be responsible for internal user support on Mac platforms, diagnosing software and hardware problems.

Job Description

  • Configure, troubleshoot and provide hands on and direct hardware and software support for computers and printers
  • Participate in execution of local infrastructure maintenance and upgrades
  • Participate in remote/virtual teams on special projects and assignments
  • Provide end-user support/training on new and existing applications
  • Document and formalize IT processes for XMG Studio.

Requirements

  • Post-secondary education, in an IT discipline
  • Experience with network devices, switches, printers, servers, cabling, network/server/cabling monitoring tools
  • Must have excellent written and oral
  • Strong interpersonal and organizational skills
  • Flexibility, energy and ability to work well with others in a team environment
  • Consistent, timely delivery of high quality work and strong organizational and troubleshooting skills
  • Demonstrated ability to prioritize tasks based on relative importance and urgency

 

How to apply

Please include a cover letter outlining why you think you’re ready to be an IT Technical Support Specialist, and what your interests are within game development. Don’t forget to tell us what your favourite games are? Also, the types of things you look for in a great game? What is missing from current games in the App Store? If you think you have what it takes, please email your resume to